Recruitment, Engagement & Retention in the World of Hybrid Work
Exclusive free report on the Future of Work in the Contact Centre and CX Industry - based on original research and surveys:
In this report based on interviews and surveys with leading contact centre employers and recently placed employees you will find out:
- What employees want from the new world of work - we surveyed several hundred recently placed candidates to ask them.
- What challenges employers say they are facing - we interviewed and surveyed dozens of leading contact centre operators to find out.
- What the biggest employers of choice in the contact centre and CX space are doing to recruit and retain the best talent.
Fill in your email address and we'll send you a copy ...
Recruitment, Engagement & Retention in the World of Hybrid Work
In this report based on interviews and surveys with leading contact centre employers and recently placed employees you will find out:
- What employees want from the new world of work - we surveyed several hundred recently placed candidates to ask them.
- What challenges employers say they are facing - we interviewed and surveyed dozens of leading contact centre operators to find out.
- What the biggest employers of choice in the contact centre and CX space are doing to recruit and retain the best talent.
Fill in your email address and we'll send you a copy ...
Exclusive candidate survey
We surveyed several hundred candidates that had been placed in contact centre roles by Tenacity CX between January 2021 and January 2023. These were 90% frontline customer service and contact centre roles, and 10% management and higher.
What candidates want now
The first step to solving the recruitment problem posed by today’s job market is to understand exactly what employees and candidates really want. Then you can start to adjust your recruitment processes accordingly.
How to recruit in this market
Recruitment is basically a sales and marketing job. You have to find your ideal audience – your candidates – and offer them an attractive package that speaks to whatever it is that motivates them. We talk to industry experts to find out what your recruitment plan needs.